Claims Forms

Inform your tour operator/travel agent/flight company immediately of your necessity to cancel and request a cancellation invoice. Please provide any other information as detailed on the front of the claims form. Ensure that the medical certificate in the cancellation claim form is filled by the General Practitioner of the persons whose injury, illness or death has caused the cancellation.

To begin your cancellation claim online, please click here.

If you need to cut short your trip due to a medical necessity you must ring to confirm this with our 24-hour emergency assistance service +44 (0) 203 824 0708. Curtailment claims will not otherwise be covered. Ensure that the medical certificate in the curtailment claim form is filled by the General Practitioner (GP) of the persons whose injury, illness or death has caused the cancellation. You should keep any receipts or accounts given to you and send them in to the claims office.

Download Curtailment Claims Form

If you were delayed, you will need to obtain written confirmation from your airline, railway company, shipping line or their handling agents that show the scheduled departure time, the actual departure time and reason for the delay of your flight, international train or sailing. If you are claiming for missed departure you will need to obtain independent confirmation of the circumstances.

Download Travel Delay Claims Form

If you missed your departure from the UK, you will need to complete the claims form below. You will need to check your policy wording to make sure you are covered.

Download Missed Departure Claims Form

You should report to the police as soon as possible, within 24-hours of discovery, and obtain a written report and reference number from them. You should also report the loss to your tour operator’s representative or hotel/apartment manager wherever appropriate. Provide proof of purchase and/or evidence of ownership for your valuables and proof of travel to support any claim, and any other receipts or documents that it is reasonable for us to request.

If you cannot provide evidence of ownership or proof of travel, your claim will not be valid. We will only accept original purchase receipts for any items lost/stolen; these will not be returned to you following settlement of your claim.

Download Personal Possessions Claims Form

For medical emergencies please call our 24-hour emergency assistance service that are available 24 hours a day, 7 days a week from anywhere in the world +44 (0) 203 824 0708.

For non-emergency cases, visits to doctors, hospital outpatients, or pharmacies you must keep and provide us with all (original) receipts accounts and medical certificates.

For cases where our 24-hour emergency assistance service were informed please provide (in addition to the above) your case number or name of the person you spoke to.

Download Medical Expenses Form

If you need to claim for lost, stolen or damaged gadgets such as tablets, photographic equipment and mobile phones, please call +44 (0) 0203 829 6678 to speak to the Taurus Claims Team. You can also contact them online by clicking here or via email: tifg.tiga@taurus.gi

If you need to make a claim for end supplier failure, please call +44 (0) 345 266 1872 to speak to the IPP claims team. Alternatively you can email insolvency-claims@ipplondon.co.uk.

As part of your claim, we may need you to complete our access to medical records form, this will grant us to authorisation to access your records. Simply ask your UK General Practitioner (GP) to fill in this section and attach it to your claim from alongside any other supporting documentation.

Download Access to Medical Records Form

Let us know the details surrounding you missing your port by filling out the linking form, and any other information as detailed on the front of the claims form.

Download Missed Port Claims Form