Heathrow Flight Delays

Following the flight delays caused by system errors on Wednesday 18th and Thursday 19th July 2018 that have affected passengers, we at Postcard would like to clarify what cover is available to our policyholders.

Departure Delay

You can claim for departure delay providing the duration is over 6 hours from you checking in, and the delay is not due to the diversion of the aircraft after it has departed.

Cancellation

If the delay you have suffered has exceeded 24 hours in duration after you have checked in, your trip is for more than 2 days and not a one-way trip, and provided you are also unable to obtain a refund from any other source you can submit a claim for cancellation.

For both cancellation and departure delay you must not have been offered compensation, or alternative transport that departs within 12 hours. To find out more please contact the claims team.

Contact Details

In the event that you have specific questions not answered by this directive, please feel free to send us an email to directivesqueries@tifgroup.co.uk and we will endeavour to offer an answer, or contact us here.