Services
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If you need to contact us we’re always happy to chat insurance! Please see the tabs below for more information on how to contact our Customer Service, Claims and Emergency Assistance Teams.
If you want to know how COVID-19 affects your trip, your cover or any potential claim, head over to our designated FAQs page.
Did your tour operator cancel your holiday?
If so, here’s some insider info - under package travel regulations rules it is your tour operators’ responsibility to either reschedule your booking or give you a refund. Basically, they have to make sure you get the holiday you paid for or give you a refund – so make sure they do their bit for you.
If they provide you with new holiday dates, we can change the dates on your single trip policy to match your new booking, simple as that! Just a heads up though, the price of your policy could go up if you extend your trip duration or change location (i.e. from Spain to USA) for example. Please note, we cannot move trip dates more than 12 months in advance from the date you originally purchased your policy.
Alternatively, we’ll be sorry to see you go, but we can cancel your policy and give you a refund if it’s within your 14-day cooling off period – just click the button below. If it’s after the 14 days, head over to our T&Cs to see our standard cancellation terms and conditions here.
Do you need to cancel your holiday for a different reason?
Click here to start your claim online and we’ll handle the rest.
Do you need to make any other claim?
Please visit our dedicated claims information page for more info and to download a claims form, or scroll down to view the contact details for the claims team.
If you have a question about Postcard travel insurance or our products, you may be able to find the answer in our frequently asked questions section.
If you would prefer not to load on the phones, why not try our live chat service and have your questions and queries answered by the helpful and efficient customer service team.
Complete our online form to send a message straight to our customer service team, please complete as much information as possible to speed up the process. Someone will be in touch to answer your query within two working days.
If you want to start a claim or have a claims query, please visit our Claims tab.
If you would prefer to speak to a member of the customer service team, please call 0333 999 2681 and hold the line to speak to an operator. we are open 9am-6pm Monday – Friday and Saturday – Sunday 9am-5pm. We are closed on Bank Holidays, Easter Sunday and Christmas Day.
We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.
For Gadget & Mobile phone claims – call +44 (0) 0203 829 6678 to speak to the Taurus claims team. Alternatively you can also contact them online by clicking here or via email: tifg.tiga@taurus.gi.
For End Supplier claims please call +44 (0) 345 266 1872 to speak to the IPP claims team. Alternatively you can email insolvency-claims@ipplondon.co.uk.
For all other claims, please contact our claims department on +44 (0)333 999 2698, via claims@postcardtravelinsurance.co.uk or using the form below.
More information can be found on our ‘How to Make Claim‘ page.
For all travel claim queries, you can contact our claims team using the contact form below:
Call +44 (0 )333 003 7388 so you can contact our 24 hour emergency assistance team in the event that you need help or advice.
Make sure you contact our 24 hour emergency assistance service within 48 hours of admission to a hospital or clinic.
You can also email the team at Operations@emergencyassistance.co.uk.
If you have a question about Postcard travel insurance or our products, you may be able to find the answer in our frequently asked questions section.
If you would prefer not to load on the phones, why not try our live chat service and have your questions and queries answered by the helpful and efficient customer service team.
Claims
Customer service 
Emergency medical assistance